Our Return Policy
As Cimfix, our top priority is customer satisfaction. If you are not satisfied with the products you have purchased for any reason, you can return the product and request an exchange or refund in accordance with our return policy below.
Return Conditions:
Return Period: You can request a return within 14 days from the date you received the product.
Product Status: The product to be returned must be unused, unaltered and in its original packaging.
Return Request: You must notify our customer service of your return request. Return requests must be sent by e-mail to [customer service e-mail address] or by calling our phone line at [customer service phone number].
Return Process:
After your return request is approved, you will be given detailed information about the return process.
You must send the product to be returned in its original packaging and with the invoice via the cargo company.
The return process will be carried out after the compliance of your product with the return conditions is checked.
Exchange or Return Options:
Product Exchange: You can request an exchange and exchange it for another product of the same price.
Product Return: You can request a return and get a refund for the product price.
Note: The return process will start after the product is returned and checked. You can contact our customer service for more information about return transactions.
As Cimfix, we will continue to carry the service quality we provide to you to the highest level and to put ourselves into an innovative structure every day. Our return system is based on your satisfaction and honest, transparent principles. If you have any questions, please contact us.
